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Alliance

A close association of companies to advance common interests or causes: a reseller of products or provider of services associated with particular products

Applications

Computer program with a user interface that is designed for a specific purpose or task: A spreadsheet program is dedicated to the construction of spreadsheets.

Application Development

Applications development is the methodical and systematic approach to planning, analysis, design, construction, implementation and evolution of an application system. An application is usually designed to address a particular type of business need. Example of application domains, include: Payroll and personnel systems, Command and control systems etc.

Broadband

Broadband is a general term used to describe high-speed internet connectivity. Connectivity is measured in kbps (kilobits per second) and mbps (megabits per second)

CRM

Customer Relationship Management: The methodologies and tools that help a company manage customer relationships in an efficient and organized manner.

Document Management

An Electronic Document Management System (EDMS) provides the software and hardware required to maintain control over all documents. A complete EDMS includes document imaging, indexing, OCR, text retrieval, workflow, and Computer Output to Laser Disk capabilities.

e-Business

Electronic business: the conducting of business communication and transactions over networks and through computers. Specifically, e-Commerce is the buying and selling of goods and services, and the transfer of funds, through digital communications

e-Commerce

Electronic commerce: the conducting of business communication and transactions over networks and through computers. Specifically, e-Commerce is the buying and selling of goods and services, and the transfer of funds, through digital communications

Enterprise Architecture

The framework that defines the overall structure of the business and the human technical and information infrastructure that supports the business: based on defined business needs and principles that guide implementation choices.

ERP

Enterprise Resource Planning: a business management system that integrates all facets of the business, including planning, manufacturing, sales, marketing, inventory control, order tracking, customer service, finance and human resources.

Facilities Management

Partial or complete outsourcing of IT centres: Projects range from help desk support to maintenance of legacy applications.

Integration

Integration is the creation of links between previously separate computer systems, applications, services or processes: The word is normally used in the context of computing, but can apply to business processes as much as to the underlying process automation. In the past, computer integration has typically "hardwired", making it difficult to modify in response to changing requirements. Thanks to the advent of web services and the evolution of service-oriented architectures, more agile, loosely coupled forms of integration are now starting to emerge.

ISP

An ISP is a company which provides access to the Internet to organizations and/or individuals. Access services provided by ISPs may include: webhosting, email, VoIP (voice over IP), and support for many other applications .

Knowledge Management

The systematic management and use of the knowledge in an organisation: the use of technology to organise information from disparate sources into a context that reflects the business, policies and processes.

Management Consulting

Is the process of helping companies to improve or transform themselves. This may involve the identification and cross-fertilization of best practices, analytical techniques, change management and coaching skills, technology implementations, strategy development or even the simple advantage of an outsider's perspective. They generally bring formal frameworks or methodologies to identify problems or suggest more effective or efficient ways of performing business tasks.

Multimedia

Information presented in more than one format, such as text, audio, video, graphics, and images.

Network Management

The process of controlling a network so as to maximise its efficiency and productivity including; performance, security, configuration and fault management.

Project Management

The application of knowledge, skills, tools and techniques to a broad range of activities to meet the requirements of the particular project. Project management knowledge and practices are best described in terms of their component processes. These processes can be placed into five process groups (initiating, planning, executing, controlling and closing) and nine knowledge areas (project integration management, project scope management, project time management, project cost management, project quality management, project human resource management, project communications management, project risk management and project procurement management).

Risk Management

The total process to identify, control, and minimise the impact of uncertain events.

Security

Computer security is: preventing attackers from achieving objectives through unauthorized access or unauthorized use of computers and networks.

Solution architecture

Provides the platform, connectors, and tools to integrate applications, data models, and process workflows, creating a more efficient, uniform, and responsive business environment, both within the company and between the company and its trading partners.

Strategic Planning

The process of determining a company's long-term goals and then identifying the best approach for achieving those goals.

Wireless

Wireless networks utilise radio waves and/or microwaves to maintain communication channels between computers. Wireless networking is a more modern alternative to wired networking that relies on copper and/or fibre optic cabling between network devices.


 
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